Returns

-If you wish to return ANY item, you must notify us first.
-If you have received faulty goods you must notify us within 14 days of the date of dispatch. We recommend that you check your items when you receive them.
-After 14 days have elapsed, the customer will be deemed to have approved the delivered good and the invoices respectively. Complaints will not be considered after this time.
-If you wish to make a claim, please read the section on ‘Our Vintage Products’ first to help determine if your goods are faulty.
-We will credit or refund unused items if returned to us within 14 days of the date of dispatch. These items must be returned in the original condition in which you received them. Please ensure that returns are well packaged and protected. We cannot credit returns which either fail to arrive or are damaged in transit. For this reason, we strongly recommend that you package items in a padded envelope (such as a jiffy bag), obtain proof of postage -or use the Recorded Signed For service. Returns will not be accepted after 14 days, except in extenuating circumstances.
-We do not accept returns of beads which are not in their original condition or state when you received them. They must be in a saleable condition; broken or incomplete strings of beads or chain which have been cut will not be accepted. Products must be returned with a copy of the invoice on which they appear.
-Goods must be returned to:
Love Vintage Beads
P.O.Box 47867
London
NW11 1AF
-Original payments made in cash or by cheque will be refunded by cheque.
-Original payments made by card will be refunded onto the same card.
-Love Vintage Beads is not responsible for the cost of postage of returned items.
-A minimum of £1.30 p&p will be charged to send exchanges. The cost will be determined by the weight of the goods in question.
-Earrings are non-returnable.

Lost or Damaged Items
-Love Vintage Beads are not responsible for goods which are lost or damaged in transit. We will, wherever possible, post orders with a certificate of postage. The most secure way to receive your order is to use Royal Mail’s Special Next Day Delivery service. An additional cost of £4 will be added to your bill if you wish to use this service. We strongly recommend this for orders over £50 and if you have an unreliable postal service in your area.
-All items are packaged and secured before dispatch to ensure that you receive them in perfect condition.
-In the unlikely event that goods ordered from us are damaged, we will refund or replace items at our discretion. You must notify us first within 14 days of the date of dispatch.

© Love Vintage Beads 2009